Time Management: The Productivity Minute #19: Business Processes That Make No Sense-United Airlines
Are your employees bogged down with business processes that make no sense? Laura gives an example of a United Airlines policy that not only inconveniences customers, but also wastes employee time. Eliminate business processes that don’t make sense! (C) 2009 Laura Stack. All rights reserved.
Indeed, what a ludicrous policy and ridiculous practice by United. Write to the supervisor?! That puts the burden on you! So frustrating and such a waste of time. Amen — empower your employees to take care of customers!